Return and Refund policy

At BUYMATIC, customer satisfaction is our priority. We carefully select high-quality tables and desks, but if your purchase doesn’t meet your expectations, we’re here to make the return process as simple and straightforward as possible.

Return Summary

• Return Period: 30 days from the date your order is delivered
• Restocking Fee: None
• Return Method: Returns by mail
• Return Shipping for Damaged or Defective Products: Free (prepaid return label provided)
• Return Shipping for Customer Preference Returns: Customer is responsible for return shipping costs
• Refund Processing: Within 10 business days after your return has been received, inspected, and approved

How to Request a Return

To initiate a return, please contact us at support@buymatic.store and include:

• Your full name
• Your order number
• The product(s) you wish to return
• A brief explanation of the reason for the return (such as damaged, defective, incorrect item, or no longer needed)

Please Note: Returns sent without prior authorization cannot be accepted. Once your request has been approved, we’ll provide the return address along with detailed return instructions.

Return Requirements

To qualify for a refund, returned products must:

• Be unused and in their original condition
• Include all original packaging, accessories, manuals, and labels (if applicable)
• Be returned within the eligible return period

Return Shipping

We believe in being transparent about return shipping costs.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect table or desk, we will provide a prepaid return shipping label at no additional cost.

Returns for Personal Preference

If you’re returning an item because you’ve changed your mind, ordered the wrong product, or no longer need it, you will be responsible for the return shipping costs. Original shipping charges (if applicable) are non-refundable.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

Shipping Damage

If your furniture arrives damaged during transit, contact us as soon as possible so we can assist with a replacement, refund, or shipping claim when appropriate.

Wrong or Defective Product

If you receive the wrong item or discover a manufacturing defect, notify us within 30 days of delivery so we can resolve the issue quickly.

Refunds

Once we receive your returned item, our team will inspect it and notify you of the outcome by email.

Approved Refunds

If your return is approved, your refund will be issued to your original payment method.

Processing Time

Refunds are typically processed within 10 business days after approval. Depending on your financial institution, it may take additional time before the refund appears on your account.

Exchanges

If you would like a different table, desk, size, or style, we recommend returning the original item first. Once your return has been approved, you may place a new order for your preferred product.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our customer support team.

BUYMATIC

Email: support@buymatic.store

Phone: +1 209-433-3812

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM

Address: 21010 Ostrom Rd, Fiddletown, CA 95629, USA